Privacy Policy

>>Privacy Policy

 

This Privacy Policy explains our policy regarding the collection, use and disclosure of your personal information. This policy will change as we update and expand our services, so please check it regularly. You will know when the policy was "last updated", as displayed on the website By accessing our Web site and/or using our services, you agree to the collection, use and disclosure of your personal information in accordance with this Policy. For the purpose of this Privacy Statement, "personal information" means information about an identifiable individual, but does not include the name, title or business address or telephone number of an employee of an organization. DVDLink.ca will not collect, use or disclose your personal information in a way that is not in keeping with this Privacy Statement.

Collection and Use of Information
Retention of Your Personal Information
Rental and Purchase History
Links to Other Sites
Legal Subscribers
Viewing and Updating Your Information on DVDLink.ca
Cookies and Other Technology
Disclosure of Personal Information
Security
Changes to This Policy
Contact


Collection and Use of Information

Personal information means information that can be used to uniquely identify and/or contact you. This could be, and not limited to, your name, postal address, e-mail id, payment method and contact number(s),as well as other information.

When you register or re-register (for paid or trial membership) at our Web site, we ask you to supply us with personal information, this is done to: provide, enhance and personalize our services and marketing efforts. For similar reasons, we may add to the personal information you provide with publicly available information. We use this personal information to process your registration, your orders and your payments, and to communicate with you on these and other topics. We may contact you via e-mail or telephone; send you newsletters, as well as messages. This contact is primarily focused on extending DVDLink.ca’s special offers, promotions and/or member surveys. Our mailers that contain the DVDs may also contain promotional items or advertisements. If you no longer want to receive the newsletters, other announcements or non-DVD-mailer, simply access Your Account and make changes to your settings. Please note: you may not unsubscribe from certain updates from us, including but not limited to, information relating to your account transactions.

We keep track of your relation with us, including but not limited to your site activity, DVD selections, movie ratings, payment history and correspondence as well as any instant movie viewing and related activity. We use this information for your benefit such as providing recommendations on movies we think you will enjoy.

We also provide analyses of our users in the aggregate to prospective partners, advertisers and other third parties. We may also disclose and otherwise use, on an anonymous basis, movie ratings, consumption habits, commentary, reviews and other non-personal information about customers.

While using the DVDLink.ca service and Web site, you will have opportunities to post reviews or other personal information in public forums. Please understand that when you post such information, it is made public and is not subject to this policy.
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Retention of Your Personal Information

We keep your personal information, including contact name and number, shipping information, rental historyand financial information. We retain this info for the period that you remain a member; following thetermination or suspension of your rental membership for such further periods as required by applicable lawsor limitation periods; and safeguard against fraud and unauthorized free trials or other promotions. In theevent you decide to re-join our membership with DVDLink.ca, you may be either prompted to confirm your personal information or re-enter your info entirely. This would depend upon whether or not your personal information was retained up to that period by DVDLink.ca.
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Rental and Purchase History

We track and retain your order history so that you can access the DVDs you have rented previously, and toremove shipped titles from your rental list. We also track and retain your purchase order history which isaccessible in the Your Account section of the website. This information is available to you alone and is not disclosed to other users, members or unaffiliated third parties.
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Links to Other Sites

The DVDLink.ca Web site contains links to sites operated by third parties whose policies regarding the handling of personal information may differ from ours. While every effort will be made to protect your personal information within our policies, DVDLink.ca cannot be responsible for the information handling practices of these external sites.
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Legal Subscribers

You must be minimum 18 years of age to subscribe to the DVDLink.ca service(s). Individuals under the age of 18 are required to have adult supervision. This adult may be a parent or legal guardian only and this supervised use is subject to our Terms of Use. While DVDLink.ca does distribute products that may be watched by children, we do not intentionally seek to collect information from individuals 13 years of age and younger nor do we knowingly collect personal information from children under 13 through the service.
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Viewing and Updating Your Information on DVDLink.ca

You are solely responsible for maintaining the truth and accuracy of the personal information you provide to us relating to your account. You may update or change your information, contact or payment method etc., by signing-in and visiting the Your Account section of our Web site.
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Cookies and Other Technology

As you browse the DVDLink.ca site, we place cookies on your computer. Cookies alone do not personally identify users, although they do identify a user's computer. If your browser is set to not accept cookies, you will not be able to use the DVDLink.ca site or service.

In addition to cookies, we use other technologies, to gather information. We assure you, this is done only to know how our users interact with our site and to otherwise help us efficiently operate and monitor our site and service. Third parties, including consultants we engage and online advertisers, may also use this technology to perform similar services for us as well as to assess their own advertising or services.
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Disclosure of Personal Information

We will not sell, rent or disclose your personal information to third parties unless such disclosure is legally required. We will notify you of our intent to share your personal information in advance and give you an opportunity to dissent.

Periodically, we may use the services of third party agents or contractors. These services include, but not limited to, process credit card transactions, collect debts, and process consumer surveys etc. We also provide postal addresses to Canada Post for delivery purposes. These companies are not permitted to use your personal information except for the purpose of providing the services we request of them.

We may also partner with companies whose products we believe will interest our users. In conjunction with these partners, we may send promotional material to our customers. You can sign-in and go to Your Account and update that your name be excluded from these mailings. In addition, we may offer joint promotions or programs that, in order for participation, will require personal information be shared with third parties. In such instances, you will be provided with notice of the sharing prior to your decision to participate.

DVDLink.ca also reserves the right to disclose personal information when our legal consul informs us that such disclosure is required by law. Also if we reasonably believe disclosure is necessary to maintain legal rights, or in situations involving potential threats to physical safety.

If DVDLink.ca is acquired by or merges with a third party, we reserve the right, to share or otherwise transfer the personal information we have collected as part of that transaction provided that such third party continues to honor our privacy policy.
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Security

We at DVDLink.ca are absolutely serious about information security and use all reasonable means to protect your personal information from unauthorized access. It is equally important to realize that you are responsible for maintaining the confidentiality of your account information and for restricting access to your computer or mobile device through which you access your DVDLink.ca account.

Unfortunately, no security system can be guaranteed to be 100% secure. Therefore, although we make every effort to secure your information, we cannot guarantee it 100%. By using this Web site, or providing personal information to us through any means, you agree that we can communicate with you electronically regarding security, privacy, and administrative issues relating to your use of this site.
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Changes to This Policy

As we update and expand our services, we may make changes to this policy. You should periodically check back for updates to this policy. If the changes result in materially less protection for your personal information than that provided in this policy, we will make reasonable efforts to contact you and obtain your consent to the changes. Your continuity to use our site or services automatically means that you agree to be bound by our policy.
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Contact

Please email us with any question or issue that needs addressed from our end, at the following email address: service@dvdlink.ca
We will promptly respond and try to solve your issue.
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