Collection and Use of Information
When you register or re-register (for paid or trial membership) at our Web site, we ask you to supply us with personal information, this is done to: provide, enhance and personalize our services and marketing efforts. For similar reasons, we may add to the personal information you provide with publicly available information. We use this personal information to process your registration, your orders and your payments, and to communicate with you on these and other topics. We may contact you via e-mail or telephone; send you newsletters, as well as messages. This contact is primarily focused on extending DVDLink.ca’s special offers, promotions and/or member surveys. Our mailers that contain the DVDs may also contain promotional items or advertisements. If you no longer want to receive the newsletters, other announcements or non-DVD-mailer, simply access Your Account and make changes to your settings. Please note: you may not unsubscribe from certain updates from us, including but not limited to, information relating to your account transactions.
We keep track of your relation with us, including but not limited to your site activity, DVD selections, movie ratings, payment history and correspondence as well as any instant movie viewing and related activity. We use this information for your benefit such as providing recommendations on movies we think you will enjoy.
We also provide analyses of our users in the aggregate to prospective partners, advertisers and other third parties. We may also disclose and otherwise use, on an anonymous basis, movie ratings, consumption habits, commentary, reviews and other non-personal information about customers.
While using the DVDLink.ca service and Web site, you will have opportunities to post reviews or other personal information in public forums. Please understand that when you post such information, it is made public and is not subject to this policy.
We track and retain your order history so that you can access the DVDs you have rented previously, and toremove shipped titles from your rental list. We also track and retain your purchase order history which isaccessible in the Your Account section of the website. This information is available to you alone and is not disclosed to other users, members or unaffiliated third parties.
In addition to cookies, we use other technologies, to gather information. We assure you, this is done only to know how our users interact with our site and to otherwise help us efficiently operate and monitor our site and service. Third parties, including consultants we engage and online advertisers, may also use this technology to perform similar services for us as well as to assess their own advertising or services.
Periodically, we may use the services of third party agents or contractors. These services include, but not limited to, process credit card transactions, collect debts, and process consumer surveys etc. We also provide postal addresses to Canada Post for delivery purposes. These companies are not permitted to use your personal information except for the purpose of providing the services we request of them.
We may also partner with companies whose products we believe will interest our users. In conjunction with these partners, we may send promotional material to our customers. You can sign-in and go to Your Account and update that your name be excluded from these mailings. In addition, we may offer joint promotions or programs that, in order for participation, will require personal information be shared with third parties. In such instances, you will be provided with notice of the sharing prior to your decision to participate.
DVDLink.ca also reserves the right to disclose personal information when our legal consul informs us that such disclosure is required by law. Also if we reasonably believe disclosure is necessary to maintain legal rights, or in situations involving potential threats to physical safety.
Unfortunately, no security system can be guaranteed to be 100% secure. Therefore, although we make every effort to secure your information, we cannot guarantee it 100%. By using this Web site, or providing personal information to us through any means, you agree that we can communicate with you electronically regarding security, privacy, and administrative issues relating to your use of this site.
We will promptly respond and try to solve your issue.