Getting Started

>> Help

 



Please click on the links below to find out the basics of renting discs.

1.Logging in
2.How do I rent a disc?
3.How will I know what disc is being sent to me?
4.How many disks can I rent at a time?
5.When does my trial end/my next payment get deducted?
6.Any other queries?
7.Care of discs

1. Logging in
Login to www.dvdlink.ca with your email address and password each time you wish to add films to your rental queue or check on your account.

2. How do I rent a film?
To add a film to your rental queue please find the film you would like by searching for a particular title or choosing from our collections, then click on "rent". You can have up to 100 films in your queue. 

We recommend you put at least 10-15 films in your rental queue to begin with and top up regularly, to ensure that there are no delays in sending films to you. Once you have about 10 films in your queue you will automatically be sent the first available disc. We cannot guarantee the exact order of sending as this depends on availability of discs for a particular film. When you return a disc we will send the next available from your queue.

3. How will I know what disc is being sent to me?
As soon as a disc has been sent to you, you will receive an email notification. Your rental queue will also be updated to show disks returned and disks sent to you.

4. How many disks can I rent at a time?
Please check your package details in My Account . If you have chosen a trial, you may become a full member at any time by logging on, going to  My Account and choosing Upgrade to Full Membership Now.

5. When does my trial end/my next payment get deducted?
You can check this in My Account . If you have chosen a trial you will automatically become a member unless you choose to cancel. If you do not wish to become a full member, or continue with your membership you must cancel the day before your free trial ends or your next payment is due.

6. Any other queries?
Please refer to our FAQ section if you have any other queries or alternatively email us at service@dvdlink.ca .

7. Care of discs
Discs are tough but fragile. With normal use, they will last longer than videotape. Here are a few pointers to keep in mind when using discs (either DVDLink.ca's or your own) :

  1. Fingerprints and dust may cause a disc not to play. Do not touch the shiny side of the disc. Store discs in their cases when not in use.
  2. Placing on a surface may cause scratches. Be certain the disc is secure in the case - a loose disc may be scratched by the case interior.
  3. Keep the disc away from moisture, dust and excessive heat.
  4. Do not attempt to clean a disc. If it will not play, please go to Report a Problem, then return the disc to Online DVD Rentals, Movies and Games Rental, DVD by Mail, Free Movie, Video and Game Rentals Service in Canada - DVDLink.ca with a note so that the disc can be cleaned.
  5. If a disc is damaged, please go to Report a Problem, then return the disc to Online DVD Rentals, Movies and Games Rental, DVD by Mail, Free Movie, Video and Game Rentals Service in Canada - DVDLink.ca with a note so that the disc can be repaired or taken out of distribution.